Thursday, July 30, 2009

the good, the bad & the ugly

the good.....

(the new wireless modem/router)


the bad....


(the old spoilt one)

& the UGLY...


perkhidmatan? what service when you can't give technical advice over the phone? the 1st time i called when the laptop couldn't log on, the streamyx guy said there was a "port upgrade" in my area but i got a bit suspicious when he couldn't tell me how long it will take before the line could be used.

after 2 days, i called again & this time the lady checked out the connection by asking me to type out a few things on the PC (ping ..something ..something) & telling her the responses on the screen, from which she concluded that the line was intact but she'll get a technician to make a house call anyway. the technician came the same day & promptly diagnosed that my modem was not functioning.
if only i had spoken to the lady the 1st time, then i wouldn't have seen the ugly side of streamyx.

4 comments:

JoMel said...

Everytime we call streamyx for assistance, we get all "steamed up"!

I don't even want to elaborate because that will get me riled up AGAIN. !!!

doc said...

Jo,

thanks to the competent lady & technician, everything is back to normal again. just goes to show how much the internet has become an almost indispensible part of our lives.

btw, i was told celcom & maxis broadband are both not much better either.

fibrate said...

I'd call it the bad, the bad and the non-functional! (in reference to a new Telekom replacement modem which doesn't with my Mac...and there's absolutely nothing tech support could do about it)

doc said...

Fibrate,

i see your point; maybe that's why i didn't subscribe the modem package - the extra RM10/mth didn't seem worth it. the old wireless modem/router has lasted almost 3 years.