there is a promotion for assorted flavours of bottled green tea at the supermart. normal price is $2.00 each but for this weekend, 2 bottles for $2.85.
so, i got a bottle each of 2 different flavours, amongst other items. after paying, i was surprised i was billed $2.00 & $2.10 respectively for the 2 bottles. on closer inspection, i realised one of the two was a red tea, priced at $2.10 & not included in the promotion.
what was i to do? after all, i had paid & moved out of the counter already.
so, i decided to take a chance. i took another bottle of green tea & queued at the same counter. when i explained my oversight to the check-out lady & asked to exchange the normal-priced red tea with the promotional green tea, she promply amended my purchases & gave me a refund.
no hassle, no fuss.
how about that for exemplary customer service?
have you been frustrated by bad service & bad attitude from the supermarts?