Saturday, August 10, 2013

patients can make or destroy you.


if you have treated a patient well, he/she may tell his/her circle of friends & thereby improve your referral rate.

conversely, the patient may also speak badly about you & the reverse occurs.

this actually happened & could have been a back-fire....

patient (speaking aloud) : doctor, doctor! you remember you operated on my mother 3 years ago? she died la!

doctor : ????

(later, the said patient went on to clarify that the operation was successful but her mother eventually died of old age)

fortunately, the conversation did not take place in a crowded clinic room or else the doctor's reputation would have been tarnished, though of no fault of the doctor.

4 comments:

wenn said...

I believe all doctors have good intention..

Andrea Boult said...

It happens to the best of us, regardless of profession. *smirks*

doc said...

Wenn,

i too would like to believe that.

doc said...

Andrea,

indeed, it does.