Tuesday, April 08, 2014
authorised car service....or another scam?
dropped off my car last week at the authorised workshop for the 50K km service. the service advisor told me the parts that needed to be changed, eg. engine oil, filter, which i had expected.
half an hour later, i got a call from the foreman servicing my car & he said the wipers, air-con filter & battery needed replacement. apparently, the wipers had uneven edges, the air-con filter is clogged up & the battery is weak.
i said OK but told the guy that the battery was changed middle of last year & it's still within the warranty period, ie. 12months & 20K km. he said he'd check & call me back. it was the service advisor who called me & said the battery was weak because i hardly use the car, hence it's not fully charged.
i told her it doesn't matter how much i used the car, as long as it's within the warranty period & if the battery is "weak", then it should be changed without any cost to me. then she started bla ...bla....bla.... that she'll get the foreman to fully charge my battery & that should be OK after that. but i stood my ground, questioning why the foreman asked to change battery in the 1st place when all it needed was a full charge.
anyway, i told her in an agitated tone to do what needed to be done & i'll come collect the car later that evening. my mind was screaming,"Scam! Scam!"
i sort of held my breath when i went to the workshop later. as expected, the woman service advisor whom i had earlier dealt with avoided me & it was another guy who who attended to me. he explained that, although not standard practice, the battery was changed out of goodwill. i thanked him & wondering if it was standard practice to change parts that do not need changing.
back home, i deleted the email i had earlier drafted, addressed to car's corporate HQ in KL.