other than work related matters, nothing will send a more uneasy
chill down my spine than a letter from the taxman aka
Inland Revenue Board. don't get me wrong, it's not that i've been stashing away funds in a swiss account, or that i'm into money laundering (although i could do with a little more spare cash). it's just that my previous experience with those guys has left me
unconvinced that their current motto (
Mesra, Membantu dan Memuaskan which translates to
Friendly, Helpful and Satisfying) is a valid proclaimation of the IRB's work ethics. (please let me know if anyone ever has a satisfying encounter with them.) i personally feel that they should have embraced virtues like
transparent, responsible & fair.
anyway, it was with much trepidation that i received a letter from them 2 weeks ago, conveying the
bad news that i owe them tax for the 2004 assessment year. i honestly don't know how that can be when i have been contributing by monthly deduction since the self-assessment system was implemented that year. not only that, they demanded in their
customary high-handed manner that the outstanding amount be paid within 30 days, or else!
regaining composure after few days, i rummaged through the old records & retrieved the relevant receipts. i
mulled over the matter for a few more days & then proceeded to draft an appeal letter to the powers-that-be, quoting the receipt numbers & payment schedule.
i didn't have to wait long to meet the officer today. he was definitely
friendly &
helpful but the experience was
far from satisfying. after keying in my tax file number & staring intently at the flat-screen - i was certain i didn't notice an enlightened look on his face - he finally pronounced judgement. i not only
don't owe them anything, i actually have a few thousand ringgit of
accumulated overpaid taxes due to me.
so, dare i ask - since everything is computerised & i owe them nothing, how is it that i
STILL get a letter demanding payment? i did, & he said, with a
sheepish smile, that the said letter was essentially an acknowledgement i had paid the said amount for the said year. really, encik? then how do you explain these words :
actually i
didn't ask the 2nd question because, true to the
friendly & helpful disposition the Board is trying to promote, the officer offered to help me appeal for tax refund. furthermore, my accountant friend never fail to remind me -
never mess with the taxman because he can make your life
miserable with a click of the mouse.
so that's my less-than-satisfying encounter with the taxman. if they had it in their computerised records all this time, why didn't they just return the excess tax voluntarily. it's right there on the screen - i saw it myself. like i said, they should now work on being
transparent, responsible & fair.
transparent enough for ordinary folks like us to know FOR SURE what is & what isn't taxable, & not subject to the taxman's whim & fancy;
responsible enough to, willingly & without hesitation, return excess taxes that DO NOT belong to them;
fair enough not to mete out eager punishment without due consideration that most folks will pay.
however, i'm neither holding my breath expecting the aforementioned changes nor for my cheque to arrive.