there is a promotion for assorted flavours of bottled green tea at the supermart. normal price is $2.00 each but for this weekend, 2 bottles for $2.85.
so, i got a bottle each of 2 different flavours, amongst other items. after paying, i was surprised i was billed $2.00 & $2.10 respectively for the 2 bottles. on closer inspection, i realised one of the two was a red tea, priced at $2.10 & not included in the promotion.
what was i to do? after all, i had paid & moved out of the counter already.
so, i decided to take a chance. i took another bottle of green tea & queued at the same counter. when i explained my oversight to the check-out lady & asked to exchange the normal-priced red tea with the promotional green tea, she promply amended my purchases & gave me a refund.
no hassle, no fuss.
how about that for exemplary customer service?
have you been frustrated by bad service & bad attitude from the supermarts?
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10 comments:
That's interesting. If I were you, I'd first shudder at the hassle of going back to exchange, decide not to take the hassle and feel frustrated by my own clumsiness. :P
We learn some of our traits from our elders and caretakers.
not yet. most of the time u just have to be polite to get politeness.
its a give and take thing.
that is good.
one certain mart always has two prices - at the shelves, and at the counter, no guess which one is more!
Yvonne,
i did hesitate at the beginning, then decided to go for the exchange.
Tempus,
this is not about being polite; it's about giving good customer service. how many times have you been polite to the customer service staff & they either can't or won't help you, because to make you happy, they have to do extra work & not everyone are prepared to do that.
this lady had to amend the purchase & give a refund, taking 5mins of her time while a queue formed behind me.
Small Kucing,
she is.
KC,
i wonder what's the marketting strategy here??
alar, poor kid - as long as you know, he knows, his english is good, does it matter? dunno, not a parent, wudn't know. but i did get many 70++ for english in school and i did fine.
KC,
you've commented on a different post. his english needs lots of improvement!
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