not a lot of people like to deal with govt departments, which are traditionally perceived to be inefficient & loaded with red-tape bureaucracy, as well as for the indifferent & lackadaisical attitude of their staff. what more during the fasting month!
unless, of course, you are giving them money.
i'm sure i'm not the only one singing praises for the passport section of the immigration dept. went over just after 3pm today to renew my passport.
filled the form, got a queue number, submitted the form & made payment, all within 15mins of reaching there.
then waited for about an hour & voila....a new passport!
BUT, i'd only be convinced that they're truly efficient when they are prompt in returning some of my money - like 2007's tax refund!