my son's piano teacher was admitted to hospital on thursday after falling unconscious. a CT scan revealed generalised bleeding in the brain, most likely from abnormal blood vessel(s). She underwent emergency surgery to relieve the pressure building up within the skull. As she required further investigation & surgery not readily available at the hospital, she was referred to a prominent private medical centre in PJ today. this evening, her husband called me to bemoan the poor service rendered thus far.
1st, the medication ordered by the surgeon to lower the blood pressure was not served until after 2 hours, & that only when he asked why it wasn't served. apparently, there was a breakdown in communication between the ward and pharmacy.
2nd, the nurses looking after her weren't sure about some of the critical nursing procedures, & that's because she was lodged at the neonatal intensive care unit(!!!) as the adult ICU was fully occupied. last time i checked, neonates are babies up to 1 month old.
3rd, what aggravated the situation was that he was asked to put up a deposit of RM50K(!!!), & this is even before any investigation or surgery had been planned, today being a sunday. but he has no choice because he's in a desparate situation.
i checked up the medical centre's website & apparently, the group's corporate motto is :
we care, we serve.
i hope & pray all goes well because i think he has only scraped the surface.